Refund policy

Cancellation Policy

Due to the digital nature of our products, orders cannot be cancelled once the purchase has been completed and payment has been processed.

Digital Product Delivery

Digital products are delivered electronically. It is the customer's responsibility to provide accurate contact information and ensure they are able to access the digital product using a compatible device or software.

If you experience any technical issues accessing or downloading your purchased product, please contact us and we will be happy to assist you.

Return & Exchange Policy

Because our products are digital and cannot be physically returned, we do not accept returns or exchanges once the digital product has been delivered, downloaded, accessed, or made available to the customer, except where required by applicable law.

Please review the product description and requirements carefully before completing your purchase.

Refund Policy

All sales of digital products are generally final once the digital product has been delivered, downloaded, accessed, or made available.

However, if you experience a technical problem that prevents you from accessing the product, or if you receive the wrong digital product, please contact us so we can resolve the issue.

Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be excluded under applicable law.

Right of Withdrawal — EU/EEA Customers

If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you may have a statutory 14-day right of withdrawal for certain online purchases.

For digital content that is not supplied on a physical medium, this right may be lost once the supply of the digital content begins if you have expressly consented to immediate access or delivery and acknowledged that you will lose your right of withdrawal once the supply begins, where permitted by applicable law.

If the digital content has not yet been supplied and your right of withdrawal still applies, you may notify us of your decision to withdraw through a clear statement.

Where a valid withdrawal or refund is required by applicable law, eligible payments will be refunded using the original payment method within the legally required timeframe.

For questions regarding cancellations, refunds, or access to your digital purchase, please contact us at wecare@triovari.com.